Delivery, pickup and returns

Delivery Days and Confirmation:

• Deliveries are scheduled between Monday and Friday for weekend rentals.
• We will contact you at least one day in advance to confirm the delivery time and date.
• If your delivery location has specific time constraints, please inform us, and we will try to accommodate your needs. Additional charges may apply for special delivery requests.

Notification for Temporary Rental Locations:

If your chosen delivery location is a temporary rental (e.g., venue, Airbnb property, park), inform us in advance. Failure to provide this information may result in last-minute cancellations due to location-specific rules and restrictions.

Delivery Vehicles:

• We use Mercedes Sprinter and box trucks ranging from 10 to 26 feet in length, with a maximum height of 13.5 feet.
• Inform us in advance if there are any obstacles in the driveway, such as arches or wires, that may affect delivery.

Drop-Off Location:

• By default, items will be unloaded at the end of your driveway.
• If you prefer items delivered elsewhere on your property, please notify us. Additional charges (distance fees) may apply based on factors like access to the drop-off/setup area. The minimum distance fee is $50.

Obstacles During Delivery and Setup:

If there are any obstacles during delivery and setup, such as sewer lines, underground utilities, septic systems, etc., please inform us beforehand to avoid damages to your property. We are not responsible for any damages during delivery.

Advance Delivery Questions:

For any questions or concerns about the delivery process, feel free to reach out to us at any time.

If your event date is still some time away, we may only be able to provide an estimated delivery day.

Pickup Locations:

• You may pick up rental items from our designated location during our business hours.
• Please bring a valid ID and your order confirmation for verification.

Pickup Timing:

• Pickups must be scheduled in advance to ensure the items are prepared and ready.
• If you are unable to pick up your items at the scheduled time, please inform us as soon as possible to reschedule.

Loading Assistance:

• We can assist with loading items into your vehicle. Ensure your vehicle has adequate space and is suitable for transporting the rental items.
• It is your responsibility to secure the items properly during transport.

Non-Refundable Items:

Items once rented and out for rental cannot be returned for a refund.

Contractual Changes:

Changes to the rental items are only possible according to the terms specified in the contract.

Unused Items:

Any unused items cannot be refunded after the rental period.

Return Timing:

All rented items must be returned by the agreed-upon date and time. Late returns may incur additional charges.

Return Condition:

Items should be returned in the same condition as they were rented. Any damages or excessive dirtiness will result in additional fees for cleaning or repair/replacement.

Drop-Off Returns:

If you are returning items to our location, please follow the same process as for pickup. Notify us of any changes to the return schedule.

Scheduled Pickups:

For items we delivered, we will arrange a pickup time at the end of your rental period. Ensure items are ready and accessible for our team to collect.

Contact Information:

For any questions or concerns, please contact us at (844) 620-8368. We are here to help ensure your event goes smoothly.