Frequently asked questions
Chairs and tables, tents, catering equipment, bouncy castles, payments and more.
Q: What payment methods do you accept?
A: We accept payments via credit/debit cards, bank transfers, and cash payments.
Q: Is a deposit required when placing an order?
A: Yes, we require a deposit to confirm your reservation. The deposit amount varies depending on the total cost of your order.
Q: When is the remaining balance due?
A: The remaining balance is due upon delivery or pickup of the rental items.
Q: Are there any additional fees or taxes?
A: There may be additional fees for delivery, setup, and taxes depending on your location and the items rented. Please contact us for a detailed quote.
Q: Are your bouncy castles and inflatable games suitable for all ages?
A: Our bouncy castles and inflatable games are designed for various age groups, from children to adults. Each product description includes age recommendations and safety guidelines.
Q: How do you ensure the safety of bouncy castles and inflatable games?
A: We regularly inspect and maintain our equipment to ensure they meet safety standards. Our staff will also provide setup instructions and safety guidelines upon delivery.
Q: Can bouncy castles and inflatable games be used indoors?
A: Yes, some of our bouncy castles and inflatable games are suitable for indoor use. However, please ensure that you have adequate space and ceiling height.
Q: Do you offer different types of chairs and tables?
A: Yes, we offer a variety of chairs and tables to suit different events and preferences. Our inventory includes folding chairs, banquet chairs, round tables, rectangular tables, and more.
Q: Can I rent linens and chair covers along with chairs and tables?
A: Yes, we offer linens, chair covers, and other accessories to complement your rental of chairs and tables.
Q: Do you provide setup and takedown services for chairs and tables?
A: Yes, our team can deliver, set up, and take down chairs and tables at your event location for an additional fee.
Q: What types of tents do you offer?
A: We offer a range of tents including canopy tents, pole tents, frame tents, and marquee tents in various sizes to accommodate different events and guest counts.
Q: Do your tents come with sidewalls?
A: Yes, sidewalls are available for most of our tent options. They provide added protection from wind, rain, and sun exposure.
Q: Can your tents be set up on any surface?
A: Our tents can be set up on various surfaces including grass, concrete, asphalt, and gravel. However, certain conditions may require additional setup materials or precautions.
Q: What catering equipment do you offer?
A: We offer a wide range of catering equipment including chafing dishes, food warmers, beverage dispensers, serving trays, and more to help you host a successful event.
Q: Do you provide propane or fuel for cooking equipment?
A: Yes, we can provide propane or fuel for cooking equipment such as grills and stoves for an additional fee. Please let us know your requirements when placing your order.
Q: Do we need to clean the dishes before returning?
A: Yes, we require all the dishes, serving and other equipment to be cleaned before return. Additional charges apply if the items are returned in unclean condition.
Q: What other rental items do you offer besides those listed?
A: In addition to the items listed, we offer a wide range of event essentials including audiovisual equipment, dance floors, lighting, decor, and more.
Q: Can I rent multiple items for my event?
A: Yes, you can rent multiple items to suit your event needs. We offer packages for renting multiple items together.
Q: How far in advance should I place my rental order?
A: We recommend placing your rental order as soon as possible to ensure availability, especially for popular items and peak seasons. However, we can accommodate last-minute requests whenever possible.